Employer: Dis-Chem Pharmacies Limited Dis- Chem Pharmacy Menlo Park requires a Frontshop Assistant, to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures. Essential: + Grade 12 – Matric or Senior Certificate + 0 – 6 Months Retail work experience Advantageous: + 1 Year work experience within Retail + Certification in Retail Business Management Job Description:  + Ensure that full ranges of products are on the shelves at all times and neatly presented. + Maintain the stock on the shelves to ensure it has not reached its sell by date. + Restock merchandise when needed to ensure maximum sales. + All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner. + Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space. + Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management. + Ensure the storeroom organised, neat and tidy. + Keep up to date with new product knowledge to effectively assist customers. + Assist with restocking of merchandise and supplies when needed to ensure maximum sales. + Assist with back shopping when required. + All merchandise must be handled carefully to prevent any losses. + Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments. + Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader. + Process all loyalty cards including those of accelerated partners. + Ensure cash is placed in the drop safe according to standard operating procedures. + Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant. + Ensure accurate cash flow at all times. + Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures. + Report low stock levels, items that are out of stock, damaged stock and expired stock to management. + Assist with the counting of stock files and general stocktaking. + Identify and report damaged and expired stock immediately to management. + Assist with the loading and off-loading of stock when needed. + Ensure boxes are flattened after unpacking stock and taken to the designated area. + Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers. + Report customer compliments and complaints to management. + Adhere to the customer turnover per hour rate as per company benchmark. + Assist with the training of new and current team members. + Ensure that outgoing stock/ items/ scripts are scanned and paid for. + Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe. + Report bad and suspicious behaviour for both staff and customers to management. + Housekeeping must be in accordance to Dis-Chem standards. + Adhere to Dis-Chem Policies and Standard Operating Procedures. + Adhere to Health and Safety rules and regulations. + Adhere to the Dis-Chem uniform and personal appearance policy Competencies: Essential: + Knowledge of retail operations and administration + finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to. + Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division. + Conveys ideas and facts verbally using language + Addresses customer questions in a timely manner + Recognises the need for procedures and follows relevant procedures. + Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight Advantageous: + Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP. Special conditions of employment: + Be able to work retail hours + South African citizen + MIE, no criminal record and clear credit rating + Driver’s license and own reliable transport Remuneration and benefits: + Market-related salary ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.