Employer: Clinix Health Group (Pty) Ltd Job Summary: As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience. Minimum Qualifications and Experience: * Diploma: Marketing or healthcare related. * 3 – 5 years in a health care environment. * Experience as a customer experience specialist is advantageous. * Computer proficiency. Minimum Job Requirements: * Implement approved frameworks and processes in which all patient experience initiatives will be deployed in the Hospital. * Apply and utilize patient experience performance standards and deploy their respective measurements processes. * Utilization of patient experience index data (from various CHG sources) to improve patient experience. * Under the leadership of the hospital manager and other senior managers, manage the overall patient experience within the hospital. * Develop and manage patient journey campaigns. * Creation or customization (based on hospital need) of patient education materials including brochures, pamphlets and videos. * Assist in the management of the flow of patients through various departments of the hospital to ensure they are seen or attended to in time by the appropriate health practitioners. * Execute all customer experience tasks within established frameworks and policies to promote ‘one Clinix’ experience across all hospitals. * Identifies and presents trends that might be addressed to improve quality and patient experience. * Manages the customization of customer experience (including hospital employees) initiatives and ensures the implementation thereof. * Responsible for the coordination and execution of staff-related activities aimed at increasing satisfaction (including but not limited to, Health Day coordination, Staff wellness, etc.). * Supports staff to serve as liaisons between patients, healthcare workers and families. * Ensure timeous resolution of stakeholder queries and complaints and take ownership of issues.