Permanent
Supervisor: Foreman (Nissan Tygervalley)
Motus Corporation
Unknown, Western Cape
unknown
About this role
Employer: Motus Corporation
Job Title: Foreman – Nissan
Location: Tygervalley
Position Summary: The Foreman at Nissan is responsible for overseeing the day-to-day operations of the service department, ensuring that work is completed efficiently, accurately, and to the high standards set by Nissan. The Foreman will lead a team of technicians and service advisors, providing guidance, training, and support as needed.
Qualifications and Experience:
Minimum Qualifications and Experience needed:
* Qualified Technician
* Must have workshop Foreman experience
* Nissan Experience advantageous
* Minimum of 5 years of experience as a service technician, with at least 2 years in a supervisory role.
* Strong technical knowledge of Nissan vehicles and repair procedures.
* Excellent leadership and communication skills.
* Ability to prioritize tasks and work in a fast-paced environment.
* Strong attention to detail and problem-solving abilities.
* Excellent leadership and communication skills.
The responsibilities of a Foreman include the following tasks:
* Recruits hire and motivate qualified service technicians.
* Assists technicians in developing their skills.
* Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
* Understands and ensures compliance with manufacturer warranty and policy procedures.
* Ensures that all department employees receive appropriate manufacturer training.
* Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
* Ensures that all repairs are assigned to technicians in an equal and fair manner.
* Provides technical support for technicians when necessary.
* Ensures repairs are charged out correctly.
* Checks progress of each repair order throughout the day.
* Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
* Road tests vehicles to quality-check work performed.
* Accounts for all documents; ensures that none are missing, and all are processed correctly.
* Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
* Handles all customer complaints within 24 hours, informing other managers as appropriate.
* Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
* Monitors technicians' daily productivity reports and corresponding payroll records.
* Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
* Ensures the proper care, storage, and inventory of special tools.
* Keeps abreast of new equipment and tools available and recommends purchases.
* Fills in for service advisor and dispatcher when necessary.
* Attends manager's meetings as requested.
* Strives for harmony and teamwork within the department and with all other departments.
* Maintains a safe work environment.
* Maintains professional appearance.
* Other tasks as assigned.
If you are passionate about cars and have a proven track record in service management, we encourage you to apply for this exciting opportunity to join our team at Nissan Tygervalley.