Job Title:  Customer/Technical Support Representative Working Hours: Monday to Friday 3:30 PM – 11:00 PM PST; The shift during the training for the first 30 days will be 8:00 AM – 4:30 PM PST Salary Range: $1,500 –$2,500/month (higher end of the budget if technical depth is strong) About the company: The brand that makes fun toys like paddle boards, skateboards and bikes, is now adding electric bikes to the mix. About the Role: ​​​​​​We’re looking to hire a new support representative with strong experience working with physical products. Some kind of technical background would be a big plus—especially if they have hands-on experience with bike components, e-bike systems, or general mechanical/electrical troubleshooting. * ​​​​​Handle inbound customer support (email, chat, possibly phone) * Troubleshoot: + Bike assembly issues + E-bike power/connectivity issues + Mechanical & technical questions * Read between the lines of customer issues * Escalate complex cases when needed * Partner closely with Amanda (CS Manager) HARD SKILLS REQUIRED * Customer service experience (technical products preferred) * Strong troubleshooting / diagnostic thinking * Ability to explain technical concepts clearly to non-technical users * Comfortable learning product documentation & SOPs * Strong written and spoken English SOFT SKILLS REQUIRED * Critical thinker (non-scripted support) * Calm under pressure * Empathetic communicator * Curious, problem-solver mindset * Willingness to learn product deeply IDEAL BACKGROUND (BONUS) * Cycling / e-bike experience (bonus, not mandatory) * Technical support (appliances, electronics, hardware, etc.) * Experience working with US customers