Permanent
Customer/Technical Support Representative(3) - 18823
Remote, South Africa
remote
Closing date not listed
About this role
Job Title: Customer/Technical Support Representative
Working Hours: Monday to Friday 3:30 PM – 11:00 PM PST; The shift during the training for the first 30 days will be 8:00 AM – 4:30 PM PST
Salary Range: $1,500 –$2,500/month (higher end of the budget if technical depth is strong)
About the company:
The brand that makes fun toys like paddle boards, skateboards and bikes, is now adding electric bikes to the mix.
About the Role:
We’re looking to hire a new support representative with strong experience working with physical products. Some kind of technical background would be a big plus—especially if they have hands-on experience with bike components, e-bike systems, or general mechanical/electrical troubleshooting.
* Handle inbound customer support (email, chat, possibly phone)
* Troubleshoot:
+ Bike assembly issues
+ E-bike power/connectivity issues
+ Mechanical & technical questions
* Read between the lines of customer issues
* Escalate complex cases when needed
* Partner closely with Amanda (CS Manager)
HARD SKILLS REQUIRED
* Customer service experience (technical products preferred)
* Strong troubleshooting / diagnostic thinking
* Ability to explain technical concepts clearly to non-technical users
* Comfortable learning product documentation & SOPs
* Strong written and spoken English
SOFT SKILLS REQUIRED
* Critical thinker (non-scripted support)
* Calm under pressure
* Empathetic communicator
* Curious, problem-solver mindset
* Willingness to learn product deeply
IDEAL BACKGROUND (BONUS)
* Cycling / e-bike experience (bonus, not mandatory)
* Technical support (appliances, electronics, hardware, etc.)
* Experience working with US customers