Trade/Artisans/Technical - Trade/Artisan/Technical Management South Africa CONTRACT Job Summary Job Purpose To effectively coordinate and manage daily delivery routes, ensuring timely, accurate, and cost-efficient distribution of goods. The Route Controller will oversee driver activities, optimize route planning, and ensure service delivery standards are consistently met within a fast-paced logistics or food distribution environment. Key Responsibilities * Plan, schedule, and monitor daily delivery routes for drivers and vehicles * Ensure optimal route planning to maximize efficiency and minimize fuel and time costs * Communicate with drivers throughout the day regarding route changes, delays, or issues * Monitor vehicle tracking systems (GPS) and ensure adherence to planned routes * Coordinate dispatch and delivery schedules in line with operational requirements * Ensure all deliveries are completed on time and according to customer expectations * Address and resolve delivery-related issues, including delays, breakdowns, or customer complaints * Maintain accurate records of deliveries, routes, fuel usage, and incidents * Liaise with warehouse staff to ensure correct loading and dispatch of goods * Ensure compliance with company policies, safety regulations, and food handling standards (where applicable) * Provide daily reports on route performance and operational challenges Minimum Requirements * Grade 12 / Matric * Previous experience in route planning, logistics coordination, or transport control (preferably within food services or FMCG) * Strong knowledge of geographical areas and route optimization * Experience working with fleet tracking systems and logistics software * Computer literacy (MS Excel, Word, and routing systems) * Ability to work shifts, weekends, or extended hours if required Skills and Competencies * Strong organizational and planning skills * Excellent communication and problem-solving abilities * Ability to work under pressure in a fast-paced environment * High attention to detail and accuracy * Strong decision-making and coordination skills * Good interpersonal skills when dealing with drivers, clients, and internal teams * Ability to multitask and prioritize effectively Key Performance Indicators (KPIs) * On-time delivery performance * Route efficiency and cost control (fuel, time) * Reduction in delivery errors and delays * Driver compliance with routes and schedules * Customer satisfaction levels Advantageous * Experience in the food distribution or cold chain logistics environment * Knowledge of health and safety standards within warehousing or food services * Familiarity with fleet management systems Greys Recruitment Recruiter