Employer: Dis-Chem Pharmacies Limited Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their Somerset Mall store. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system. Minimum Requirements:Essential: + Grade 12 / Matric + Minimum of 1 years’ experience in a relevant retail environment + Computer literate – MS Office and Internet browser administration Job Specifications: + Promote the ultimate superior customer relations experience for all Click & Collect users. + Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased. + Stay up to date with all e-mail and system queries and act accordingly. + Keep accurate records of all Click and Collect orders received, picked, packed and released to customer. + Identify opportunities to reduce customer wait times upon picking at stores. + Report any system issues as soon as it appears to enhance customer experiences. + Correctly pick and pack parcels to avoid customer discrepancies. + Resolve any customer queries in the fastest and most appropriate way possible. + Inform management of any unresolved customer matters. + Maintain regular communication with management and up to date feedback regarding online operations. + Implement all new operations as required by management. Competencies:Essential: + Understand best practices related to Click and Collect in-store operations + Customer Service driven and focus on quality + Exceptional communication and active listening skills + Customer service skills + Attention to detail + Deadline driven + Problem solving skills + Patient, honest and trustworthy + Time management and accountability Advantageous: + Understand basic of Online shopping (e-Commerce) in South Africa + Bilingual Special conditions of employment: + Willing and able to work retail hours + Reliable transport + Fully Vaccinated (proof of vaccination certificate) + South African citizen + Clear credit and criminal records Remuneration and benefits: + Market related salary + Medical aid + Provident fund + Staff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.