Employer: Chainlink Recruitment Reporting to the Demand Planner – Sales and Customer Care Lead. We are seeking a proactive and analytical Demand Planner to join our team in the fast-paced FMCG paper manufacturing sector. This role is central to driving accurate demand forecasting, strengthening collaboration across departments, and ensuring our business remains both customer-centric and aligned with internal production capabilities. KEY PERFORMANCE AREAS: Responsibilities include, but are not limited to the following: * Analyse historical sales data, demand trends, and customer buying patterns. * Develop and maintain accurate demand forecasts across multiple product categories with strategy that ensures optimal operational results. * Collaborate with key stakeholders including sales, production, and supply chain teams to align demand and supply. * Provide regular reporting and insights on demand fluctuations, risks, and opportunities. * Support the implementation of a customer-first culture while ensuring operational efficiency within production planning. * Highlight gaps between forecast and actual demand and recommend corrective actions. * Contribute to continuous improvement initiatives within demand planning and S&OP processes. Note: Other duties and responsibilities will be assigned, aligned but not limited to the position as and when required RELATION TO OTHERS: * Internal: Supply Chain Manager, Procurement Manager, Operations Managers, Production Planners, Warehouse Team, Procurement Department, Logistics/Dispatch Team, Finance, Sales. * External: Customers, Consultants, Distributors and Suppliers. PERSONAL ATTRIBUTES * Operational and Customer-focused mindset. * Strong problem-solving ability. * Highly organized with excellent time management. * Resilient, adaptable, and able to influence others. If you are passionate about driving demand planning excellence in a dynamic FMCG environment, we would like to hear from you.