Employer: Dante Group (Pty) Ltd CUSTOMER SERVICE CONSULTANTNORTHERN SUBURBSSALARY R15 000 CTC Minimum requirements: Grade 12 2 years’ experience in a call centre/customer support environment Deliver professional, high-quality support to both internal and external customers in accordance with established SLAs Advise and educate customers on company procedures for various billing models Manage monthly account and e-wallet enquiries via telephone, WhatsApp and company’s ticketing system Log, assign, escalate, track and resolve support tickets Build positive relationships with customers and collaborate with team members to deliver top tier service Perform administrative tasks such as following up of failed communications, updating customer profiles and compiling reports Distribute bulk emails and SMS communication to customers Consultant: Gameedah Stemmet - Dante Personnel Cape Town Apply via our website www.dantesa.co.za If you do not hear from us within 5 days, please accept that your application was unsuccessful