Employer: ppc recruitment Our client is seeking a Call Centre / Installation Support Agent to join their Installation Logistics – Scheduling division. The successful candidate will be responsible for maintaining high customer service standards, resolving customer queries, and performing effectively in a fast-paced, high-pressure environment. We are looking for diligent, hard-working individuals who can contribute positively to a highly motivated team. KPIs * Marketing of Tracker to both existing and prospective clients. * Establishing, building and maintaining relationships with our various partners. * Contract administration, feedback and daily statistical reporting. * Ensure that Customer Service standards are maintained in a highly pressurized environment. * Provide service within the region as well as other departments/regions/staff within Tracker. * Meet/exceed targets. * Data capturing. * Follow up leads/queries. * Scheduling fitments of Tracker units. * Liaising with technicians regarding appointments. * Rescheduling of appointments. * Checking/Maintaining high Quality of schedules. * Monitoring effective utilization of Tracker technicians. * Outsourcing of work to Fitment centres. * Maintain local and regional Scheduling Relationships. * Management of potential cancellations. * Taking ownership of all queries received and calls taken and assisting the client within our SLA’s