Employer: PPC Recruitment
Our client requires the services of a Representative: Customer Services for the Polokwane region. The successful candidate will be responsible for all related sales support duties for the Polokwane Sales Support Department.
KPIs
+ Assisting Sales Consultants and Administrative Support.
+ Process Sales Contracts/Information
+ Maintain region records, statistics reports and activity Reports.
+ Follow up Leads /Queries.
+ Liaise with all necessary Departments regarding scheduled fitments.
+ Data Capturing.
+ General Office Administration.
+ Reception Duties. Receive and administer incoming Calls.
+ Attend to/Follow up and Resolve Client Queries from Dealers, Brokers, Fitment Centres, Corporate Clients, HO
+ Provide Excellent Customer Service to Internal and External Clients.
+ Provide Service within the Region as well as other departments/regions/staff within Tracker.
+ Embrace Service Excellence.
+ Assist with any other tasks or duty assigned to you by the Supervisor/Manager
+ Update all Client's Profile Details on System. (Walk In or Phone In)
+ Follow up on Loading of Contracts from Dealers, Brokers and Corporate Clients
+ Provide Weekly Sales Stats to Sales Consultants
+ Ensure the Lead Source and Pricing Source is captured correctly
+ Provide Service to both Existing and Prospective Clients
+ Ensure both the Company and the Customer best interest is kep at Heart
+ Provide insurance certificates
+ Liaise with Dealers, Brokers, Fitment Centres, Corporates, Sales, Staff at Head Office