Sales/Marketing - Client Services/Sales Support Eastern Cape FULL TIME Job Summary Duties and Responsibilities - Assign tasks and ensure all staff positions are covered for the duration of shift - Answer phone inquiries, direct calls and provide basic information - Oversee and manage receptionists, and porters - Address complaints and requests with quality customer service skills - Maintain office equipment such as photocopier, fax machine, telephones etc. - Monitor front desk and ensure all employees comply with all procedures and policies - Oversee mail deliveries, packages, and couriers - Create, organize, and maintain rosters for all employees - Ensure front desk is covered at all times - Perform bookkeeping, reservations, and clerical duties - Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed - Assisting with Managing events and restaurant bookings - Work hand in hand with Maintenance Manager and Exec Housekeeper, ensure rooms are always “guest ready Requirements and Qualifications - High school degree or equivalent; or certification in management in related field preferred - 2+ years of previous experience as an assistant front office manager or a related role preferred - Proficient computer skills, including Microsoft Office Suite (Word, Outlook, and Excel, Opera knowledge) - Solid customer service skills - Excellent leadership, team building, and management skills - Encouragement to team and staff; able to mentor and lead - Excellent verbal and written communication skills - In-depth understanding of the industry - Strict adherence to company policy and procedures, mission statement, and sales goals” - Own transport essential. Work shifts Staff Solutions Recruiter