Tourism/Hospitality - Other Tourism/Hospitality South Africa FULL TIME Job Summary We are seeking a high-energy, results-oriented professional to join our post-sales team as a Customer Success Manager. This role is ideal for a top-tier sales professional who is eager to transition from traditional inbound/outbound sales into a post-sale, consultative environment. As a CSM, your primary goal will be to drive retention and expansion by building strong, strategic relationships with clients. This is not a passive support role—it requires a proactive approach, commercial awareness, and the ability to guide customers toward long-term success. Key Responsibilities * Drive Retention: Proactively engage with a portfolio of customers to understand their business goals and ensure they are gaining maximum value from the platform. Retain customers at risk of churning and convert potential churn into loyalty. * Flex Your Sales Expertise: Identify upsell and cross-sell opportunities within your portfolio to support revenue growth. * Be a Trusted Advisor: Provide consultative guidance, demonstrate product value, and help customers overcome challenges. * Win Back Customers: Apply persuasive skills and commercial acumen to strengthen and reinforce customer commitment. Who You Are * A proven sales professional ready to step into a consultative, relationship-focused role. * Motivated by long-term client success and building strong partnerships. * An empathetic problem-solver with persuasive abilities and a proactive mindset. Qualifications & Experience * Required: Demonstrated success in a sales or account management role. * Highly Valued: + Experience within the SaaS industry (required). + Background in the restaurant, hospitality, or food & beverage industry (strong advantage). Profile Personnel Recruiter