Tourism/Hospitality - Tourism/Hospitality Management North West FULL TIME R15 000,00 - R20 000,00 (PER MONTH) Job Summary Responsible for managing guest bookings from enquiry to arrival, ensuring accurate reservations, timely communication with agents and guests, and correct capturing of rates and availability on the reservation system. The role requires excellent communication skills, efficiency, and a strong customer service focus to deliver a seamless guest experience. Core Criteria: * Previous reservations or front office experience within the hospitality or lodge industry * Strong written and verbal communication skills * Experience working with reservation systems (e.g. NightsBridge, ResRequest, Semper, or similar) * Excellent attention to detail and time management skills * Customer service-oriented with a professional and friendly manner * Ability to work under pressure and manage multiple bookings simultaneously Candidate Responsibilities: * Manage reservations from initial enquiry through to confirmation and arrival * Accurately capture and maintain booking details, rates, and guest information * Respond to emails and calls promptly and professionally * Coordinate with operations, housekeeping, and guiding teams regarding guest movements * Monitor availability, allocations, and booking amendments * Prepare daily, weekly, and monthly reservation reports as required Package includes: * 7% company contribution to the provident fund and a medical aid subsidy of 50%, capped at R1,800 per month. Both contributions commence from the employee's fourth month of employment. * Three meals per day - served on a balanced, seven-day rotational staff menu. * Employees have access to the staff recreation centre, which includes a pool and games room, as well as a fully equipped staff gym. * Covered parking is available for personal vehicles, plus staff transport. * 21/7 work cycle, 21 days annual leave. Wild Dreams Hospitality Recruiter