Manufacturing - Manufacturing Production Johannesburg FULL TIME Job Summary Job description Requirements § Matric is compulsory § Strong communication skills § Presentable § Clear criminal record Duties and Responsibilities * Answering phones from customers professionally and responding to customer inquiries and complaints * Researching required information using available resources * Handling and resolving customer complaints regarding product sales to customer service problems * Providing customers with the organization’s service and product information * Processing forms, orders, and applications requested by the customers * Identifying, escalating priority issues and reporting to the high-level management * Following up complicated customer calls where required * Obtaining and evaluating all relevant data to handle complaints and inquiries * Recording details of comments, inquiries, complaints, and actions taken * Managing administration, communicating and coordinating with internal departments * Technical expert in related computer applications * Able to maintain customer confidentiality * Act as liaison between the company and its internal and external current and potential customers * Accept ownership for effectively solving customer issues, complaints, and enquiries, keeping customer satisfaction at the core of every decision and behavior * Management of inbound and outbound customer interactions at a timely manner * Follow communication “scripts” when handling different topics * Identify customer needs, clarify information, research every issue and provide solutions and or alternatives * Update existing customer information * Identify and escalate priority issues * Seize opportunities up to sell products when they arise * Build sustainable relationships and engage customers by going the extra mile * Keep records of all conversations in our call center database in a comprehensible way * Updates job knowledge by studying new product descriptions, participating in internal and external educational opportunities * Meet personal / team qualitive targets Adhere to standard guidelines, recommending improved procedures Cre8work! Recruiter