Permanent
Contact Centre Agent
Unknown, Unknown
unknown
Closing date not listed
About this role
Manufacturing - Manufacturing Production
Johannesburg
FULL TIME
Job Summary
Job description
Requirements
§ Matric is compulsory
§ Strong communication skills
§ Presentable
§ Clear criminal record
Duties and Responsibilities
* Answering phones from customers professionally and responding to customer inquiries and complaints
* Researching required information using available resources
* Handling and resolving customer complaints regarding product sales to customer service problems
* Providing customers with the organization’s service and product information
* Processing forms, orders, and applications requested by the customers
* Identifying, escalating priority issues and reporting to the high-level management
* Following up complicated customer calls where required
* Obtaining and evaluating all relevant data to handle complaints and inquiries
* Recording details of comments, inquiries, complaints, and actions taken
* Managing administration, communicating and coordinating with internal departments
* Technical expert in related computer applications
* Able to maintain customer confidentiality
* Act as liaison between the company and its internal and external current and potential customers
* Accept ownership for effectively solving customer issues, complaints, and enquiries, keeping customer satisfaction at the core of every decision and behavior
* Management of inbound and outbound customer interactions at a timely manner
* Follow communication “scripts” when handling different topics
* Identify customer needs, clarify information, research every issue and provide solutions and or alternatives
* Update existing customer information
* Identify and escalate priority issues
* Seize opportunities up to sell products when they arise
* Build sustainable relationships and engage customers by going the extra mile
* Keep records of all conversations in our call center database in a comprehensible way
* Updates job knowledge by studying new product descriptions, participating in internal and external educational opportunities
* Meet personal / team qualitive targets
Adhere to standard guidelines, recommending improved procedures
Cre8work!
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