IT/Computer - Other IT/Computer Pretoria FULL TIME Job Summary Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre. Job Specification: To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience Ensure all operational protocols are adhered to at all times Identifying opportunities to improve the service process and customer experience Handle challenging customers in a highly pressurized environment Ensure SLA, ring time and abandoned rate within agreed norms Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system Requirements: Fully bilingual in English and Afrikaans in both verbal and written communication. Computer literate Conflict management Quality & customer focused Influencing and persuading Overcoming objections and be assertive Team player & can work independently 2-3 years previous experience in a Call Centre environment in sales or on-line support Understanding of contact centre environment and technology Preferably have a similar background such as copy centre or photography in general. • Matric/ Diploma Please send Updated CV, Qualifications and last payslip to AtripleA Recruitment and Temps www.aaaa.co.za AtripleA recruitment & temps Recruiter