IT/Computer - Other IT/Computer Pretoria FULL TIME R30 000,00 - R35 000,00 (PER MONTH) Job Summary Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets. Position Description: • Implement and monitor the QA process (Internal call centres QA) • Conduct call assessments • Reporting • Trend Reviews • Coach staff for QA/Performance improvement • Staff training Requirements: • Matric • Qualification in Call Centre Management • RE 5 • RE 1 (advantage) • Recognised qualification recognised by FSB • 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry) • 2 Years' Call centre Supervisory experience Send your CV and latest pay slip to AtripleA Recruitment and Temps www.aaaa.co.za AtripleA recruitment & temps Recruiter