Sales/Marketing - Other Sales/Marketing Western Cape FULL TIME Job Summary MAJOR AREAS OF RESPONSIBILITIES: * Establish effective customer relationships and handle enquiries and requests either personally or over the phone. * Assist the Sales Team by making reservations at the hotel for FIT’s / groups / conferences, preparing rate proposals and following up on the business to ensure revenue. * Handle non-residential conference queries and ensure enhanced business. * Assist & maintain an efficient administration system within the department. * Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries. * Ensure an efficient and accurate system, both manual and electronic for maintaining record of key data and documentation. * Assist the Commercial Sales Manager/Director of Sales with generation of MIS and other departmental reports. * Responsible for the inventory management of all Sales aids – brochures, CD’s and any other promotional material. * Assist with related duties as and when required by Sales & Marketing management. * Ensures that you work in a safe manner that does not harm or injure self or others. * To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out. * Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening. * Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained. * Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function. * Ensures effective implementation of the Tata Code of Conduct at all times. * Efficient implementation of all work related instructions given by the superiors / management QUALIFICATIONS AND EXPERIENCE: * Diploma / Degree from a reputable hotel school * 1 Year experience in a similar position IT KNOWLEDGE: * Microsoft Office * Opera PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED. Manpower Group Recruiter