Permanent
Project Manager - Managed Service Provider
Unknown, Unknown
unknown
Closing date not listed
About this role
Automotive - Automotive Technician
Western Cape
FULL TIME
Job Summary
Key Responsibilities
* Lead the onboarding of new US-based clients, acting as the primary point of coordination and communication.
* Confidently run client-facing meetings, project kick-offs, and regular delivery updates with US stakeholders.
* Initiate and manage projects in line with the companies project management frameworks, tools, and governance processes.
* Partner closely with the Senior Project Manager in New York to ensure alignment on delivery approach, standards, and client expectations.
* Identify, engage, and manage client and internal stakeholders throughout the project lifecycle.
* Create, assign, and track project tasks, ensuring timely commencement and completion by all contributors.
* Monitor project progress against agreed scope, timelines, and budgets, proactively addressing risks and delays.
* Maintain and manage project snag lists, risks, assumptions, and dependencies.
* Ensure project management systems, status reports, and documentation are accurate and kept current.
* Coordinate internal service teams, third parties, and vendors in a high-intensity delivery environment.
* Maintain comprehensive project documentation including decision logs, change records, and lessons learned.
* Maintain a strong commercial awareness, ensuring projects remain within scope and protecting the company’s financial interests.
Essential Skills & Attributes
* Confident, professional communicator able to represent the company’s credibly with US-based clients.
* Comfortable operating in an MSP or similarly high-intensity, delivery-focused environment.
* Highly reliable, organised, and self-motivated with strong personal accountability.
* Strong customer focus with the ability to manage expectations and handle difficult conversations calmly.
* Excellent written and verbal communication skills suitable for an international client audience.
* Approachable team player who collaborates effectively across time zones and teams.
* Strong attention to detail with a structured and methodical approach to work.
* Calm and resilient under pressure when managing competing priorities and tight timelines.
* Solution-oriented mindset with a willingness to take ownership and drive outcomes.
Qualifications
* A formal project management qualification is required (e.g. PMP, PRINCE2, or equivalent).
* Microsoft, cloud, or security-related certifications are advantageous.
Experience
* A minimum of 5 years’ experience in a technology-focused organisation is required.
* Prior experience in an MSP, professional services firm, or similarly high-pressure, fast-moving environment is strongly preferred.
* The successful candidate should be comfortable working with IT infrastructure, cloud services, SaaS platforms, and managed service delivery models.
* Experience working with US-based clients or distributed international teams is a strong advantage.
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