Automotive - Automotive Technician Western Cape FULL TIME Job Summary Role Description: The Systems Support Engineer is a key part of the company’s service framework providing end to end management of tickets and service requests reported by the customer.  * Manage Tickets and Requests * Receive and record all calls from the companies customers * Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation * Assist with customer onboarding projects and migrations * Monitor and escalate Tickets according to the customer’s SLA * Keep users informed on status and progress of their Tickets * Aid customer retention and satisfaction * Help to improve efficiency, processes, documentation, and automation. Technical Skills: * Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive. * Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus. * Good working knowledge of networks, routing & switching * PowerShell scripting and use for administration Soft Skills * Customer focused, with an analytical approach with good questioning & listening skills * Excellent verbal and written communication skills suitable for an international audience * A confident team player with a positive can-do attitude * Fanatical attention to detail * An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role) * Dependable, hardworking and self-motivated. * Ability to cope with change * Ownership and accountability Technical Qualifications * Current Microsoft Certifications in either MS or AZ tracks. Experience * 5+ years experience in a customer facing IT support role. Previous MSP experience extremely valuable. Recruit-It Recruiter