Permanent
Logistics & Systems Support Specialist
Unknown, Unknown
unknown
Closing date not listed
About this role
Logistics - Logistics Sales
Gauteng
FULL TIME
Job Summary
Key Responsibilities
* Resolve customer queries via phone and ticketing system across multiple logistics modules
* Investigate system issues by analysing shipment data, customs records, and transaction history
* Recreate issues to identify root causes (not just symptoms)
* Escalate complex cases to development teams with clear, structured documentation
* Test new system features and provide feedback before release
* Provide remote guidance and training to users on system workflows
* Identify recurring issues and contribute to process and system improvements
Systems & Modules Exposure
* Estimates, Forwarding (Imports & Exports), Purchase Orders
* Customs Brokerage, Transport, Cargo Dues
* Warehousing, Invoicing, Reporting
Key Requirements (Non-Negotiable)
* Grade 12 (Matric)
* Minimum 3+ years’ experience in freight forwarding or customs clearing
* Strong understanding of end-to-end logistics workflows
* Ability to analyse transactions and identify system/data issues
* Strong communication skills (written and verbal)
* Ability to work on-site in Isando, Kempton Park
* Own reliable transport
Skills & Competencies
* Strong knowledge of customs processes, tariff codes, and Incoterms
* Ability to diagnose and resolve issues independently
* High attention to detail, especially with operational and financial data
* Strong problem-solving and critical thinking skills
* Ability to manage multiple support tickets in a fast-paced environment
* Confident communicator across technical and operational teams
Advantageous
* Experience working with logistics or ERP systems
* Exposure to customs declaration processes and regulatory systems
* Experience with shipment costing, invoicing, or operational finance
* Resolving issues efficiently with minimal escalation
* Identifying root causes and reducing repeat queries
* Providing clear, actionable insights to both customers and developers
* Improving system usage through proactive support and guidance
* If you thrive in a problem-solving role and have a strong logistics background, this is an excellent opportunity to step into a more technical, impactful position.
Innovazi Consulting (Pty) Ltd
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