Logistics - Logistics Sales Gauteng FULL TIME Job Summary Key Responsibilities * Resolve customer queries via phone and ticketing system across multiple logistics modules * Investigate system issues by analysing shipment data, customs records, and transaction history * Recreate issues to identify root causes (not just symptoms) * Escalate complex cases to development teams with clear, structured documentation * Test new system features and provide feedback before release * Provide remote guidance and training to users on system workflows * Identify recurring issues and contribute to process and system improvements Systems & Modules Exposure * Estimates, Forwarding (Imports & Exports), Purchase Orders * Customs Brokerage, Transport, Cargo Dues * Warehousing, Invoicing, Reporting Key Requirements (Non-Negotiable) * Grade 12 (Matric) * Minimum 3+ years’ experience in freight forwarding or customs clearing * Strong understanding of end-to-end logistics workflows * Ability to analyse transactions and identify system/data issues * Strong communication skills (written and verbal) * Ability to work on-site in Isando, Kempton Park * Own reliable transport Skills & Competencies * Strong knowledge of customs processes, tariff codes, and Incoterms * Ability to diagnose and resolve issues independently * High attention to detail, especially with operational and financial data * Strong problem-solving and critical thinking skills * Ability to manage multiple support tickets in a fast-paced environment * Confident communicator across technical and operational teams Advantageous * Experience working with logistics or ERP systems * Exposure to customs declaration processes and regulatory systems * Experience with shipment costing, invoicing, or operational finance * Resolving issues efficiently with minimal escalation * Identifying root causes and reducing repeat queries * Providing clear, actionable insights to both customers and developers * Improving system usage through proactive support and guidance * If you thrive in a problem-solving role and have a strong logistics background, this is an excellent opportunity to step into a more technical, impactful position. Innovazi Consulting (Pty) Ltd Recruiter