Employer: Helderberg Personnel cc EXECUTIVE HOUSEKEEPERPlettenberg Bay: My client, a prestigious 5-star hotel in Plettenberg Bay, is seeking a dedicated Executive Housekeeper to lead this pivotal department. The Executive Housekeeper will be responsible for overseeing all housekeeping operations, ensuring exceptional five-star standards of cleanliness, presentation, and guest service. This role focuses on leading the housekeeping team, maintaining operational efficiency, and delivering a consistently high-quality guest experience. Key Responsibilities Include but Are Not Limited To * Supervise and manage all housekeeping staff and daily operations * Maintain exceptional cleanliness and presentation standards across all rooms and public areas * Ensure high guest satisfaction levels, with a focus on cleanliness and service excellence * Oversee room readiness in line with check-in times and operational requirements * Coordinate with Front Office and Maintenance to prioritise arrivals, departures, and special requests * Implement and manage daily cleaning schedules and task allocations * Conduct regular room and public area inspections to ensure quality standards are met * Lead, train, and motivate the housekeeping team to deliver consistent performance * Manage staff rosters to ensure optimal coverage and operational efficiency * Conduct performance reviews and address performance issues professionally * Ensure compliance with health, safety, and hygiene regulations * Maintain and update SOPs, checklists, and operational standards * Manage housekeeping inventory including linen, amenities, and cleaning supplies * Control costs in line with departmental budgets and minimise wastage * Oversee laundry operations and linen lifecycle management * Identify and report maintenance issues to minimise downtime * Ensure hotel assets are maintained and protected through proper use and training * Implement and monitor environmentally responsible cleaning practices * Maintain accurate housekeeping records, reports, and administrative documentation * Communicate effectively with management and other departments * Assist with forecasting, budgeting, and operational planning Criteria * Minimum 8–10 years’ experience in housekeeping, with at least 2–3 years in a similar senior role within a five-star property * Relevant qualification in Hotel Management or similar * Computer literate with experience on OPERA Cloud hospitality system * Strong operational and technical housekeeping knowledge * Proven leadership and team management ability * Strong attention to detail and commitment to excellence * Excellent organisational and problem-solving skills * Ability to work under pressure and manage multiple priorities * Strong communication and interpersonal skills