FMCG - FMCG Retail Roodepoort FULL TIME Job Summary Key Responsibilities 1. Retail Store Management * Support the creation and execution of strategic plans that enhance store performance and operational effectiveness. * Identify current and future customer needs through strong relationship-building and customer engagement. * Ensure product and service availability by managing stock levels, approving supplier contracts, and overseeing inventory processes. * Develop and implement pricing policies, promotional activities, and merchandising strategies aligned with sales and market trends. * Analyse operating and financial reports to drive profitability and inform marketing and operational decisions. * Maintain store safety, security systems, and a clean working environment for staff and customers. * Ensure full compliance with legal and operational standards to uphold the store’s reputation. * Oversee daily store operations, including employee scheduling, task allocation, and follow-ups. 2. Compliance * Operate within internal controls, policies, and procedures to maintain the integrity of store operations. * Identify, record, and monitor risks within the store environment; maintain the risk register and escalate concerns when required. * Ensure compliance with all regulatory and policy frameworks to prevent wasteful or irregular expenditure. * Promote a safe working environment by enforcing Health, Safety, and Environmental standards. * Maintain accurate documentation and records in line with compliance requirements. 3. Customer Service Management * Build and maintain strong working relationships with internal and external customers to ensure high service standards. * Represent the store at meetings and engagements with key stakeholders. * Address and resolve customer and operational issues promptly and professionally. * Uphold service-level agreements and ensure the store complies with relevant legislation and customer expectations. 4. Staff Supervision * Ensure all employees have performance agreements in place. * Conduct regular performance reviews and monitor progress against objectives. * Work with HR to identify development needs, training opportunities, and career progression plans. * Provide ongoing coaching and support to staff while addressing employee relations issues promptly and fairly. 5. Cost and Financial Control * Contribute to the preparation and execution of store budgets. * Promote the responsible, efficient, and transparent use of financial and operational resources. * Monitor expenditure against budget, report variances, and ensure costs remain within approved limits. * Identify and implement cost-saving opportunities, ensuring waste reduction and operational efficiency. Job Specifications Qualifications Minimum: * Diploma in Business Administration, Sales, or Marketing (NQF 6) Experience Minimum: * 5 years’ experience in Retail Sales or Marketing * Up to 3 years in a supervisory or team-lead role Technical Competencies * Proficient in MS Office Suite and relevant retail or business systems * Strong understanding of retail operations, stock control, and customer service standards Behavioural Competencies * Proactive and action-oriented * Strong problem-solving and analytical skills * Flexible and adaptable * Excellent planning and organising abilities * Effective supervisory and leadership skills * Customer-focused and resilient * Strong communication skills Staff Solutions Recruiter