Permanent
ERP System Software Assistant
Unknown, Unknown
unknown
Closing date not listed
About this role
Automotive - Automotive Sales
Gauteng
FULL TIME
Job Summary
Job Description:
* Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
* Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge
* Communication and problem-solving skills to deliver support services for business applications
* SAP - knowledge
* The successful candidate for the role will be responsible for the following systems/apps (but not limited):
* Evolve
* Xperteck
* Providing application support to users Answer, Identify issues, and Provide suggestions and long-term solutions
* To provide proactive support to internal staff, and external customers:
* Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
* Investigate and analyse system issues to determine the cause of issues and appropriate corrective action
* Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved
* Pre- and post-information systems implementation, and support with process owners
* Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution about new, and existing projects, types, and Sub Types
* Review and recommend continuous improvement of the systems and support processes
* Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
* Maintain data quality and integrity within the system
* Ensure all critical services/systems are monitored
* Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers
* Carry out system maintenance tasks and processes to agreed schedules
* Supplier management: Manage relationships with approved suppliers
* 1st/2nd level support
* Log calls
* Assign priority to calls low, medium, urgent, high, critical
* Update the system in real-time
* Problem analysis – identify recurring problems and report in weekly meetings Alert Management
* Use and update the knowledge base of the system
REQUIREMENTS
* Diploma / Certificate in Information Technology: System support or similar
* Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years
* Experience in database systems, reporting, and query tools
* Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
* Effective time management skills and ability to prioritize work assignments
* Analytical
* Ability to solve problems
* Able to build and maintain business relationships
* Desire to learn and grow within the organisation
* Strong team player
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