Automotive - Automotive Sales Gauteng FULL TIME Job Summary Job Description: * Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions * Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge * Communication and problem-solving skills to deliver support services for business applications * SAP - knowledge * The successful candidate for the role will be responsible for the following systems/apps (but not limited): * Evolve * Xperteck * Providing application support to users Answer, Identify issues, and Provide suggestions and long-term solutions * To provide proactive support to internal staff, and external customers: * Analyse recurring incidents on the service desk and solve through interaction with key stakeholders * Investigate and analyse system issues to determine the cause of issues and appropriate corrective action * Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved * Pre- and post-information systems implementation, and support with process owners * Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution about new, and existing projects, types, and Sub Types * Review and recommend continuous improvement of the systems and support processes * Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support * Maintain data quality and integrity within the system * Ensure all critical services/systems are monitored * Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers * Carry out system maintenance tasks and processes to agreed schedules * Supplier management: Manage relationships with approved suppliers * 1st/2nd level support * Log calls * Assign priority to calls low, medium, urgent, high, critical * Update the system in real-time * Problem analysis – identify recurring problems and report in weekly meetings Alert Management * Use and update the knowledge base of the system REQUIREMENTS * Diploma / Certificate in Information Technology: System support or similar * Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years * Experience in database systems, reporting, and query tools * Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff * Effective time management skills and ability to prioritize work assignments * Analytical * Ability to solve problems * Able to build and maintain business relationships * Desire to learn and grow within the organisation * Strong team player Staff Solutions Recruiter