Automotive - Automotive Sales Pinetown FULL TIME Job Summary Job Description Workshop Management & Operations * Manage and plan the daily operations of the workshop, identifying deviations and implementing corrective actions. * Lead, motivate, and manage workshop staff, technicians, and service sales personnel. * Establish routines for daily planning and follow-up meetings on WIP and parts availability. * Conduct regular meetings with workshop staff and technicians. * Minimise work-in-progress (WIP) to below 50 open job cards and maximise hours sold. * Develop, implement, and monitor standards and routines, maintaining high levels of cleanliness and organisation in the workshop. * Monitor the condition of workshop tools and equipment, arranging for purchase, repair, and calibration as required. * Monitor deviations, initiate corrective actions, and escalate issues when necessary. * Promote and ensure compliance with Dealer Operating Standards to maintain consistent quality across all business areas. * Manage workshop facilities and HSE in collaboration with the Safety Officer, safety staff, and safety committee. * Create and manage working time schedules and shift planning. Spare Parts, Warranty & Technical Support * Coordinate spare parts activities with the Parts Manager to ensure parts availability. * Ensure service exchange and warranty procedures are adhered to. * Assist workshop foreman, personnel, and customers with technical issues. * Oversee internal, warranty, onsite workshop activities, and staff support. Customer Relations & Service Delivery * Develop and manage customer relationships, ensuring current and future customer needs are met. * Build and maintain effective relationships with customer representatives. * Monitor and manage customer complaints, handling major or complex issues. * Participate in meetings with key customers when required. Sales & Business Development * Increase workshop service solution sales by developing, maintaining, and communicating the service portfolio aligned to customer needs. * Market and communicate service solutions to existing and potential customers. * Coordinate and follow up on service salesman activities where required by the reporting line. * Monitor workshop pricing and discounts to ensure alignment with approved levels. Reporting, Financial & Performance Management * Attend to daily workshop reporting, including WIP, efficiency, productivity, debtors, and creditors. * Follow up on workshop budgets, operational targets, and financial results, implementing corrective measures to achieve targets. * Manage and analyse workshop running costs and expenditure budgets. * Set, monitor, maintain, and report on key performance indicators (KPIs). Continuous Improvement & Compliance * Manage and maintain applicable licenses required for workshop operations and monitor regulatory developments. * Analyse current standards to identify improvement opportunities. * Proactively initiate and implement continuous improvement activities to achieve workshop objectives. * Cooperate with internal departments and distributors to develop and align service strategies, portfolios, and solutions. * Foster a team-based culture with open communication to achieve shared business objectives. Minimum Requirements * Matric * Minimum of 5 years’ experience in a similar role * Diesel Mechanic Certificate * Code 14 driver’s licence Personal Attributes * Strong planning, leadership, and team management skills * Team player with strong interpersonal abilities * Confident and proactive approach with the ability to anticipate issues and requirements * Ability to read and write in English Staff Solutions Recruiter