Automotive - Automotive Sales Eastern Cape FULL TIME Job Summary Purpose of the Role To provide reliable first- and second-line IT support to end users, ensuring the availability, security, and optimal performance of desktop systems, network infrastructure, and IT assets across the organisation. Key Responsibilities * Provide technical support for desktops, laptops, printers, mobile devices, and peripherals via in-person, remote, and telephonic channels. * Install, configure, and maintain operating systems (Windows 10/11, macOS) and enterprise applications, including Microsoft Office Suite, Adobe, and company-specific software. * Troubleshoot hardware and software issues and manage user accounts through Microsoft 365 and Active Directory. * Log, track, and resolve IT support requests using ticketing systems (e.g., Freshdesk). * Set up and deploy new workstations, ensuring compliance with company IT policies and standards. * Perform routine system maintenance, updates, and patch management. * Train and support employees on new technologies and IT best practices. * Assist with LAN/WAN and CCTV network monitoring, troubleshooting, and upgrades. * Support network and endpoint security, including antivirus solutions, endpoint protection, and access controls. * Maintain accurate IT asset inventories and document all support activities and resolutions. Minimum Requirements * IT-related qualification or certification (e.g., CompTIA A+, CompTIA Network+). * MCSE/MCSA or CCNA certification will be advantageous. * Valid driver’s license. * 1–3 years’ experience in an IT support or help desk role (corporate or enterprise environment preferred). Technical Skills: * Windows 10/11 and macOS * Microsoft Office Suite and Adobe applications * Active Directory, Microsoft 365, and cloud-based applications * Hardware and software troubleshooting * Network fundamentals, including TCP/IP, DHCP, DNS, VLANs, switches, routers, Wi-Fi, and structured cabling * Basic database management and security knowledge will be advantageous Personal Attributes * Strong problem-solving and critical-thinking skills, with the ability to perform under pressure. * Excellent customer service orientation with clear verbal and written communication skills. * Experience in data capturing, reporting, and documentation. * Well-organised, detail-oriented, proactive, flexible, and reliable. * Team player with strong interpersonal skills. * Professional telephone etiquette and effective call-screening abilities. Staff Solutions Recruiter