Permanent
Shift Supervisor (Supply Chain)
Unknown, Unknown
unknown
Closing date not listed
About this role
Manufacturing - Other Manufacturing
Gauteng
FULL TIME
Job Summary
Key Responsibilities
1. Shift Operations Management
* Lead shift-based warehouse operations including receiving, storage, picking, packing, dispatch, and returns.
* Allocate manpower and equipment based on workload and priorities.
* Monitor shift schedules, staff attendance, and ensure timely dispatch of orders.
* Verify receiving on SAP, perform daily checks on product condition, and enforce SOPs.
* Support local, regional (SDA), and export dispatch requirements.
* Conduct shift handovers to ensure continuity and address any escalated issues.
Key Metrics:
* On-time dispatch rate
* Order fulfilment and picking accuracy
* Stock captured on SAP within 24 hours
* Scanning and SOP compliance
2. Inventory Control & Accuracy
* Maintain real-time inventory accuracy through cycle counts and reconciliations.
* Address discrepancies, stock variances, and monitor shrinkage.
* Support monthly stocktakes and manage obsolete/slow-moving stock.
Key Metrics:
* Inventory accuracy
* Shrinkage/loss rate
* Resolution time for stock discrepancies
3. Continuous Improvement & Problem Solving
* Identify inefficiencies and implement process improvements aligned with Lean and 5S principles.
* Lead small improvement initiatives and escalate recurring issues with actionable solutions.
Key Metrics:
* Downtime reduction
* Operational cost savings
* Productivity improvement rate
4. Communication, Administration & Reporting
* Ensure timely and accurate reporting of daily operations, exceptions, and performance metrics.
* Maintain shift records, dispatch documentation, and KPI tracking reports.
* Coordinate communication across departments and shifts.
Key Metrics:
* Timely submission of reports
* KPI updates and accuracy of documentation
5. People Management
* Supervise and develop shift staff to meet performance and behavioural expectations.
* Manage attendance, leave, training, and performance feedback.
* Foster a high-performing team culture through coaching and support.
Key Metrics:
* Timely reporting to HR
* Successful performance management and training interventions
6. Governance, Risk & Compliance
* Ensure compliance with health & safety, environmental, and quality standards.
* Conduct safety inspections, enforce safe practices, and maintain high housekeeping standards.
* Manage FIFO/LOS practices and oversee quality control processes.
Key Metrics:
* Safety compliance
* Submission of health and safety documentation
* Adherence to 5S standards
Minimum Requirements
Education & Qualifications:
* Certificate in Logistics, Warehousing, Supply Chain Management, or related field (NQF 5 minimum).
* Diploma (NQF 6) preferred.
Experience:
* At least 3 years of experience in supply chain, logistics, or warehousing operations.
* Experience in shift-based work environments.
Technical Competencies:
* Proficiency in MS Office Suite, SAP, and warehouse management systems (WMS).
* Solid understanding of warehouse processes and controls.
Behavioural Attributes:
* Strong leadership and problem-solving skills.
* Effective communicator, resilient under pressure, and results-oriented.
* Proven ability to coach and manage diverse teams.
* High attention to detail and commitment to continuous improvement.
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