Automotive - Automotive Sales Gauteng FULL TIME Job Summary Duties: * Warranty Claim Administration: Process and administer warranty claims in accordance with the Group policies and procedures. * Claim Review and Validation: Review and validate warranty claims for accuracy and completeness, ensuring compliance with company guidelines. * Dealer and Customer Support: Provide timely and professional support to dealers and customers, responding to inquiries and resolving issues related to warranty claims. * Data Entry and Record-Keeping: Accurately enter warranty claim data into the company's database, maintaining up-to-date and accurate records. * Reporting and Analysis: Generate reports and analyse data to identify trends and areas for improvement in the warranty process. * Handle incoming inquiries from Dealers and Customers regarding aftersales services, warranty claims, and spare parts orders, providing prompt and helpful assistance. * Policy and Procedure Adherence: Ensure adherence to company policies and procedures, as well as regulatory requirements. * Collaboration with Cross-Functional Teams: Work closely with other departments, such as Technical and Parts to resolve warranty-related issues. * General aftersales administration as required. Provide administrative support to the aftersales team, including data entry, filing, document management, minute-taking etc. * Assist in coordinating schedules for customer/dealer meetings, ensuring timely and accurate service delivery. Minimum Requirements: * Matric or higher * Min 2 years' experience in similar role in Commercial Industry. * Code 8 license *Personal Attributes:* * Report & Presentation skills * Team Player * Confident and proactive approach — anticipates issues and requirements. Staff Solutions Recruiter