Sales/Marketing - Call Centre
Pretoria
FULL TIME
Job Summary
Client Relationship Manager (Call Center)
Location: Pretoria
Salary: R 18 000.00 to R 22 000 p.m
Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre.
Job Specification:
* Management of a 5- seat call center, setting of goals, staff training and motivation.
* Implementing new policies and protocols that will improve client experience.
* Developing scripts and standardizing responses to create cohesion and effective communication.
* Implementing CRM software and ensuring the effective use thereof.
* Dealing with complaints and resolving problems.
* Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
* Communicating effectively and professionally between production and the client.
* Maintaining a strong knowledge of company processes - understanding the delivery workflows, dispatch protocols, ordering and tracking software's, company promotions, etc.
* Reporting to management on a weekly basis.
Requirements:
* 5 years call center experience
* 3 years management experience
* Knowledge of IT, printing or photographic processes.
* Has to be fully bilingual in both English and Afrikaans
Please send Updated CV, Qualifications and last payslip to
AtripleA Recruitment and Temps
www.aaaa.co.za
AtripleA recruitment & temps
Recruiter