Sales/Marketing - Call Centre Pretoria FULL TIME Job Summary Client Relationship Manager (Call Center) Location: Pretoria Salary: R 18 000.00 to R 22 000 p.m Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre. Job Specification: * Management of a 5- seat call center, setting of goals, staff training and motivation. * Implementing new policies and protocols that will improve client experience. * Developing scripts and standardizing responses to create cohesion and effective communication. * Implementing CRM software and ensuring the effective use thereof. * Dealing with complaints and resolving problems. * Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively. * Communicating effectively and professionally between production and the client. * Maintaining a strong knowledge of company processes - understanding the delivery workflows, dispatch protocols, ordering and tracking software's, company promotions, etc. * Reporting to management on a weekly basis. Requirements: * 5 years call center experience * 3 years management experience * Knowledge of IT, printing or photographic processes. * Has to be fully bilingual in both English and Afrikaans Please send Updated CV, Qualifications and last payslip to AtripleA Recruitment and Temps www.aaaa.co.za AtripleA recruitment & temps Recruiter