Insurance and Investments - Other Insurance Eastern Cape FULL TIME R25 000,00 - R30 000,00 (PER MONTH) Job Summary Office Manager (Insurance) Location: Eastern Cape, South Africa Salary: R25 000 - R30 000p.m Our client in the Insurance industry is looking for an Office Manager to manage and oversee branch administration and support to sales. Key responsibilities * Travelling will be required to the various offices (Mthatha, Queenstown, Lusikisiki, King Williams Town) 1. Manage all client liaison and sales support in the branch offices * Manage the service delivery to external and internal clients (TCF) * Handle and report complaints effectively (TCF) * Manage compliance and effectiveness of client service levels (TCF) * Monitor the quality of all client services administration towards sales (TCF) * Assist sales to ensure that sales targets are achieved * Management, adherence and control of client survey (TCF) * Management of business retention 1. Manage new business policy administration * Oversee efficiency & accuracy of data capturing (TCF) * Oversee compliance of quality assurance on all new business processes (TCF) * Oversee Tick off procedures and policies (TCF) 1. Manage claims administration * Review claims to ensure that personnel have processed it promptly, and made notes on the system (TCF) * Maintain that claims procedures are adhered to (TCF) * Follow procedures on storage of claims documentation (TCF) 1. Management of budgetary control * Compile budget * Manage branch office expenses within budgetary constraints * Plan and develop methods and procedures to lower operational expenses * Manage the purchasing, inventory stocks and supplies 1. Report on Branch Office Operations * Submit report on monthly administration activity on daily functioning of the offices, challenges * Provide weekly stats to Sales on outstanding correspondence on new business * Oversee the submission of claims registers 1. Management of logistics * Ensure branch offices adheres to the corporate identity * Ensure offices are well maintained * Liaise with facilities department for any maintenance related issues 1. Responsible for compliance and TCF * Adhere to company policies and procedures, code of conduct in accordance with FSB and regulatory requirements * Coach staff on relevant legislation and industry principles * Coach staff on relevant business rules, policies, procedures (Assupol, CNS, Kestrel and PL) 1. Comply with FAIS requirements * Supervise employee representative when rendering services under supervision * Submit supervision evidence to HR on a monthly basis * Mentor and train supervisee to ensure that they have a proper understanding of products * Observe meetings between employee and clients 1. Management of staff * Audit and control of attendance registers * Manage staff leave * Monitor and review staff performance monthly and bi-yearly(TCF) * Manage branch operations effectively * Responsible for training, development and on-going coaching of staff * Comply with disciplinary and grievance procedures * Management of updating IT programs 1. Management of the integration process * Compliance of cross integration of policies and procedures amongst branch office staff (Assupol, CNS, PL, Kestrel) Requirements * Degree: Business Management * RE 5 (Representatives) * RE 1 (Key Individuals) (Advantage) * Recognised qualification as per the FSB list of recognised qualifications * 4 Years' Experience in the Insurance Industry; * 3 years in Management * Experience in Category A, B, C and Retail Benefits * Legislation - FAIS, FICA, FSB, NCA, LTIA, PPR * Life Insurance Industry - Category 1 (A,B,C) * Assupol Statute * HR Legislation - Code of Conduct; BCEA, LRA, Disciplinary Codes, EE Send your CV and latest pay slip to AtripleA Recruitment and Temps www.aaaa.co.za AtripleA recruitment & temps Recruiter