Professions - Online and Digital Media Pretoria FULL TIME Job Summary Client Care Consultant Location: Pretoria Salary: R 7,000 plus incentives Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre. Job Specification: * To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience * Ensure all operational protocols are adhered to at all times * Identifying opportunities to improve the service process and customer experience * Handle challenging customers in a highly pressurized environment * Ensure SLA, ring time and abandoned rate within agreed norms * Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system Requirements: * Fully bilingual in English and Afrikaans in both verbal and written communication. * Computer literate * Conflict management * Quality & customer focused * Influencing and persuading * Overcoming objections and be assertive * Team player & can work independently * 2-3 years previous experience in a Call Centre environment in sales or on-line support * Understanding of contact centre environment and technology * Preferably have a similar background such as copy centre or photography in general. * Matric/ Diploma Please send Updated CV, Qualifications and last payslip to AtripleA Recruitment and Temps www.aaaa.co.za AtripleA recruitment & temps Recruiter