FMCG - FMCG Retail Pietermaritzburg FULL TIME Job Summary Key Responsibilities: Transaction Processing & Cash Handling: * Accurately process all customer transactions (cash, debit/credit cards, vouchers, EFTs, etc.) * Ensure correct scanning of items and pricing in line with store systems * Issue receipts, refunds, and exchanges in accordance with company policies * Maintain an accurate cash float and ensure daily cash-ups are completed without discrepancies * Report any variances, suspicious transactions, or discrepancies immediately to management Customer Service Excellence: * Provide a friendly, professional, and efficient service at all times * Assist customers with queries, complaints, and product-related questions * Handle customer concerns calmly and escalate where necessary * Build positive relationships with customers to encourage repeat business Point-of-Sale & Administrative Duties: * Operate POS systems efficiently and troubleshoot minor issues when necessary * Ensure all transactions are recorded accurately for reporting purposes * Maintain proper documentation of daily transactions and cash-ups * Adhere strictly to company policies and procedures regarding financial controls Compliance & Risk Management: * Follow all company policies, procedures, and internal controls * Maintain confidentiality and security of all financial transactions * Ensure compliance with health and safety standards within the store * Prevent loss and report any suspicious behaviour or shrinkage risks. Minimum Requirements: * Grade 12 / Matric (essential) * Minimum of 4–5 years’ proven experience as a cashier within a retail environment * Solid experience working with Point of Sale (POS) systems * Strong numerical and cash-handling skills with a high level of accuracy * Computer literacy (MS Office and retail systems) * Good verbal communication skills * Willingness to work retail hours, including weekends and public holidays. Key Competencies & Skills: * High level of accuracy and attention to detail * Strong integrity and honesty in handling cash and transactions * Excellent customer service and interpersonal skills * Ability to work under pressure in a high-volume retail environment * Strong problem-solving ability and initiative * Good time management and organisational skills * Team player with a positive attitude. Riseup Management Recruiter