Sales/Marketing - Client Services/Sales Support Durban FULL TIME Job Summary Key Responsibilities: * Welcome and assist patients in a professional and friendly manner upon arrival. * Manage the reception area and ensure a professional and organised environment at all times. * Answer incoming telephone calls and respond to patient enquiries in a courteous manner. * Schedule, confirm and manage patient appointments using the practice management system. * Capture, update, and maintain accurate patient records and personal information. * Handle patient registrations and ensure all required documentation is completed. * Process patient payments and issue receipts where required. * Liaise with doctors and other healthcare staff to ensure effective communication. * Manage incoming and outgoing correspondence, including emails and documents. * Maintain patient confidentiality and comply with data protection policies. * Assist with medical aid queries and administrative documentation when required. * Ensure filing systems and patient records are organised and easily accessible. * Support the practice with general administrative and clerical duties as required. Minimum Requirements: * Grade 12 / Matric certificate. * Minimum 2–3 years’ experience in a receptionist or administrative role. * Previous experience in a medical practice or healthcare environment. * Proficiency in Microsoft Office (Word, Excel, Outlook). * Experience with medical practice management systems will be advantageous. Key Competencies and Skills: * Excellent communication and interpersonal skills. * Strong organisational and administrative abilities. * Professional telephone etiquette. * High level of attention to detail and accuracy. * Ability to multitask and work effectively in a busy environment. * Strong customer service orientation. * Ability to handle confidential information with discretion and professionalism. Riseup Management Recruiter