Permanent
Medical Receptionist
Unknown, Unknown
unknown
Closing date not listed
About this role
Sales/Marketing - Client Services/Sales Support
Durban
FULL TIME
Job Summary
Key Responsibilities:
* Welcome and assist patients in a professional and friendly manner upon arrival.
* Manage the reception area and ensure a professional and organised environment at all times.
* Answer incoming telephone calls and respond to patient enquiries in a courteous manner.
* Schedule, confirm and manage patient appointments using the practice management system.
* Capture, update, and maintain accurate patient records and personal information.
* Handle patient registrations and ensure all required documentation is completed.
* Process patient payments and issue receipts where required.
* Liaise with doctors and other healthcare staff to ensure effective communication.
* Manage incoming and outgoing correspondence, including emails and documents.
* Maintain patient confidentiality and comply with data protection policies.
* Assist with medical aid queries and administrative documentation when required.
* Ensure filing systems and patient records are organised and easily accessible.
* Support the practice with general administrative and clerical duties as required.
Minimum Requirements:
* Grade 12 / Matric certificate.
* Minimum 2–3 years’ experience in a receptionist or administrative role.
* Previous experience in a medical practice or healthcare environment.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* Experience with medical practice management systems will be advantageous.
Key Competencies and Skills:
* Excellent communication and interpersonal skills.
* Strong organisational and administrative abilities.
* Professional telephone etiquette.
* High level of attention to detail and accuracy.
* Ability to multitask and work effectively in a busy environment.
* Strong customer service orientation.
* Ability to handle confidential information with discretion and professionalism.
Riseup Management
Recruiter