Permanent
Hotel Manager
Unknown, Unknown
unknown
Closing date not listed
About this role
Management - Other Management
Cape Town
FULL TIME
Job Summary
We are seeking a dynamic and experienced Hotel Manager to lead the day-to-day operations, ensuring exceptional guest service, operational excellence, and team engagement. This role is pivotal in maintaining the hotel’s reputation for warm hospitality and refined luxury. Key Responsibilities:
Operational Leadership
* Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
* Ensure smooth daily operations and uphold brand standards across all touchpoints.
* Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
* Foster and maintain a strong and collaborative working relationship with the team at the hotel's preferred dining partner.
Team Management & Development
* Lead, mentor, and motivate department heads and their teams.
* Foster a culture of accountability, service excellence, and teamwork.
* Conduct regular performance reviews and support training initiatives.
Guest Experience
* Champion a personalized guest experience that reflects the hotel's unique character.
* Engage with guests regularly to ensure satisfaction and build relationships.
* Implement initiatives to enhance guest loyalty and repeat business.
Financial & Administrative Oversight
* Assist the General Manager with budgeting, forecasting, and cost control.
* Monitor revenue streams and identify opportunities for growth and efficiency.
* Ensure compliance with health, safety, and legal standards.
Strategic Support
* Collaborate with the General Manager on strategic planning and execution.
* Contribute to marketing, sales, and brand initiatives.
* Represent the hotel in the absence of the General Manager.
Core Criteria:
* Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment.
* Strong leadership and interpersonal skills.
* Proven ability to manage teams and deliver exceptional guest service.
* Financial acumen and operational savvy.
* Excellent communication and problem-solving abilities.
* Hospitality qualification or relevant tertiary education preferred.
MAXIMIZING YOUR IMPACT:
* Excellent attention to detail.
* Guest focus philosophy, living the brand and driving the brand's experience.
* Excellent communication skills (written and verbal), practicing honest communication.
* Team player with positive attitude, enthusiasm, and emotional control.
* Excellent time management and self-discipline, interpersonal & solution-seeking skills.
* Proactive, use initiative and creative flair when required.
* Committed and loyal, adaptable, and flexible.
* Must work accurately under pressure.
* People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
Wild Dreams Hospitality
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