Management - Other Management Cape Town FULL TIME Job Summary We are seeking a dynamic and experienced Hotel Manager to lead the day-to-day operations, ensuring exceptional guest service, operational excellence, and team engagement. This role is pivotal in maintaining the hotel’s reputation for warm hospitality and refined luxury. Key Responsibilities: Operational Leadership * Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance. * Ensure smooth daily operations and uphold brand standards across all touchpoints. * Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement. * Foster and maintain a strong and collaborative working relationship with the team at the hotel's preferred dining partner. Team Management & Development * Lead, mentor, and motivate department heads and their teams. * Foster a culture of accountability, service excellence, and teamwork. * Conduct regular performance reviews and support training initiatives. Guest Experience * Champion a personalized guest experience that reflects the hotel's unique character. * Engage with guests regularly to ensure satisfaction and build relationships. * Implement initiatives to enhance guest loyalty and repeat business. Financial & Administrative Oversight * Assist the General Manager with budgeting, forecasting, and cost control. * Monitor revenue streams and identify opportunities for growth and efficiency. * Ensure compliance with health, safety, and legal standards. Strategic Support * Collaborate with the General Manager on strategic planning and execution. * Contribute to marketing, sales, and brand initiatives. * Represent the hotel in the absence of the General Manager. Core Criteria: * Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment. * Strong leadership and interpersonal skills. * Proven ability to manage teams and deliver exceptional guest service. * Financial acumen and operational savvy. * Excellent communication and problem-solving abilities. * Hospitality qualification or relevant tertiary education preferred. MAXIMIZING YOUR IMPACT: * Excellent attention to detail. * Guest focus philosophy, living the brand and driving the brand's experience. * Excellent communication skills (written and verbal), practicing honest communication. * Team player with positive attitude, enthusiasm, and emotional control. * Excellent time management and self-discipline, interpersonal & solution-seeking skills. * Proactive, use initiative and creative flair when required. * Committed and loyal, adaptable, and flexible. * Must work accurately under pressure. * People skills – tolerance, patience, and care, ability to receive constructive feedback openly. Wild Dreams Hospitality Recruiter