Permanent
Senior Inbound Consultant
Unknown, Unknown
unknown
Closing date not listed
About this role
Tourism/Hospitality - Travel/Tourism
Cape Town
FULL TIME
Job Summary
This dynamic luxury travel company is known for crafting tailor-made journeys across Southern and East Africa, with a strong focus on the North American market. They’re looking for a highly experienced Senior Inbound Consultant someone who thrives in a fast-paced, detail-driven environment and is confident managing complex, high-end itineraries from start to finish.
Core Criteria:
* Minimum 3 years experience as an Inbound Tour Consultant in the luxury travel market
* Strong knowledge of Southern and/or East Africa as a travel destination
* Proficiency in Tourplan is essential
* Excellent communication skills with a strong command of English (written and verbal)
* Exceptional attention to detail and highly organized
* Ability to manage high volumes of work while maintaining accuracy
* Confident working independently and as part of a team
* Strong problem-solving and crisis management skills
* Must be available for after-hours support for travelling guests
* Based in Cape Town (with potential hybrid flexibility post-probation)
Duties and Responsibilities:
* Plan, quote, and design bespoke travel itineraries throughout Southern and East Africa
* Manage all aspects of the booking process from quote to post-travel file closure
* Confirm and book all travel services and coordinate with suppliers
* Maintain accurate administration and documentation for each booking
* Liaise with the accounts team for invoicing and payment coordination
* Reconfirm all services prior to travel and prepare final travel documents
* Provide exceptional guest support, including being on-call during client travel
* Build and maintain strong relationships with suppliers and international agents
This is a live-out role.
Potential hybrid flexibility post-probation.
Wild Dreams Hospitality
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