Employer: Merchants SA Pty Ltd About Us: Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering exceptional customer service and fostering a collaborative team environment. Key Responsibilities: * Handle inbound and outbound calls in English * Assist customers with queries, complaints, and product support * Maintain accurate records of customer interactions * Meet performance targets including call handling time and customer satisfaction * Collaborate with team leaders to resolve complex issues