Permanent
Marketing & Customer Service Co-ordinator
Unknown, Western Cape
unknown
About this role
Employer: Helderberg Personnel cc
Cape Town (Kraaifontein): My client, well-established company in the FMCG sector, is seeking a Marketing & Customer Service Coordinator to join their dynamic team. This role is ideal for a proactive and detail-oriented individual eager to grow within a fast-paced FMCG environment.
Purpose of the Role:
To deliver exceptional customer service across all communication channels, support stores and online customers, resolve queries efficiently, and contribute to a positive brand experience that drives customer loyalty and sales growth.
Key Responsibilities Include but Are Not Limited To
+ Managing customer queries via phone, email, social media, and in-store support
Resolving complaints professionally and escalating when necessary
+ Processing orders, returns, and exchanges accurately
+ Liaising with stores, warehouse, and logistics teams to ensure smooth service delivery
+ Providing product information and assisting customers with recommendations
+ Monitoring and responding to social media and online reviews
+ Tracking customer interactions and maintaining accurate records
+ Supporting promotions, launches, and customer campaigns
+ Assisting with ecommerce queries and online order support
+ Identifying opportunities to improve the overall customer experience
+ General administrative duties and ad hoc support
Criteria
+ Minimum 2 years’ experience in a customer service role
+ Proficient in MS Office and digital communication platforms
+ Experience in retail or ecommerce environment advantageous
+ Strong communication and interpersonal skills
+ Ability to remain calm and solution-focused under pressure
+ High attention to detail and strong organisational skills
+ Reliable, proactive, and customer-centric mindset
+ Interest in cooking and baking advantageous
+ Driver’s licence and own transport advantageous
+ Proficient in English and Afrikaans (read, speak and write)