Employer: Helderberg Personnel cc Cape Town (Kraaifontein): My client, well-established company in the FMCG sector, is seeking a Marketing & Customer Service Coordinator to join their dynamic team. This role is ideal for a proactive and detail-oriented individual eager to grow within a fast-paced FMCG environment. Purpose of the Role: To deliver exceptional customer service across all communication channels, support stores and online customers, resolve queries efficiently, and contribute to a positive brand experience that drives customer loyalty and sales growth.   Key Responsibilities Include but Are Not Limited To  + Managing customer queries via phone, email, social media, and in-store support Resolving complaints professionally and escalating when necessary + Processing orders, returns, and exchanges accurately + Liaising with stores, warehouse, and logistics teams to ensure smooth service delivery + Providing product information and assisting customers with recommendations + Monitoring and responding to social media and online reviews + Tracking customer interactions and maintaining accurate records + Supporting promotions, launches, and customer campaigns + Assisting with ecommerce queries and online order support + Identifying opportunities to improve the overall customer experience + General administrative duties and ad hoc support Criteria + Minimum 2 years’ experience in a customer service role + Proficient in MS Office and digital communication platforms + Experience in retail or ecommerce environment advantageous + Strong communication and interpersonal skills + Ability to remain calm and solution-focused under pressure + High attention to detail and strong organisational skills + Reliable, proactive, and customer-centric mindset + Interest in cooking and baking advantageous + Driver’s licence and own transport advantageous + Proficient in English and Afrikaans (read, speak and write)