Employer: BHBW South Africa Proprietary Limited | | | --- | | Purpose of the Role | | The purpose of this role is to grow revenue in the aftermarket department. | | | | --- | | Key Performance Areas | | * Achieve monthly target for customer work. * Ensure work In Progress (WIP) is below 30 days. * Customer visits - target customers, 20 calls per week * Achieve gross profit on customer work at 40% * Manage Big Truck Technicians * Ensure services are up to date on Big Trucks * Generate service quotes when necessary. * Ensure that Technicians are 80% productive. * Conduct machine audits and assessments * Ensure contract profitability. * Manage loss-making contracts. * Ensure customer retention and obtain new customers. * Conduct vehicle inspections for Technicians at least once a month * Manage Non-Productive Labour (NPL) * Quoting foreign machines and equipment * Actioning failed load test on units 100% within the time given. * Service must be completed 100% * Adherence to any reasonable instruction | | | | | --- | --- | | Qualification, Experience and Competencies | | | Minimum Qualification | * Grade 12 * Are you qualified in relevant trade? (e.g., Diesel Mechanic) | | Minimum Experience | * 3 – 5 years in a similar role * Selling experience within the material handling equipment industry * Experience in leading and managing staff | | Competencies | * Self-starter with high level of initiative taking. * Results/action-oriented * Flexible and adaptable * Effective analysis of data * Attention to detail. * Customer service orientation * Effective verbal and written communication skills * Effective interpersonal relationships * Computer literate * Team player |