Employer: ATM.SA 24/7ai - Assistant Team Leader – Virtual Sales The Role Are you a driven leader with a passion for sales and team development? We're looking for an Assistant Team Leader – Inbound Sales to lead a dynamic team of agents in delivering exceptional customer experiences while driving sales performance. This is a hands – on leadership role for someone who doesn't just manage – they elevate. Key Responsibilities ▪      Serve as the first point of contact for all agents and SMEs on the blended process team ▪      Run energising pre – shift meetings to align the team on daily goals and current objectives ▪      Communicate targets clearly on a daily, hourly, and monthly basis to frontline associates ▪      Audit individual agent performance against goals on an hourly basis to identify improvement opportunities ▪      Deliver constructive, meaningful feedback on agent skills and performance ▪      Review and audit passive and negative survey chats per agent daily (real – time) ▪      Communicate training and policy & procedure needs to the appropriate training teams ▪      Drive sales performance and consistently exceed targets ▪      Handle escalations and ensure outstanding customer satisfaction ▪      Manage attendance, adherence, and overall team productivity ▪      Conduct CSR screening interviews as required ▪      Collaborate cross – functionally with WFM, QA, and Operations teams ▪      Maintain a minimum 1:15 supervisor – to – agent ratio