Employer: Huntswood We’re Hiring: Customer Service Advisor and Technical Support Advisors. Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services and Technical Support Advisor team to support clients. What you’ll be doing: * You will be working within a high performing support team on our busy support desk. * Responsible for diagnosing and fault finding on the network and customers equipment, in order to resolve customer enquiries and faults raised on the support ticketing system. * Responsible for supporting customers, dealing with technical queries and reported faults, remote diagnostics, programming and problem-solving using cloud based diagnostic software. * Assisting customers with general enquiries, pricing enquiries, billing queries, password changes, direct debit changes, on off payments, upgrades/downgrades, complaints and cancellations What we’re looking for: * Experience in Customer Service handling general enquiries, pricing enquiries, billing queries, password changes, direct debit changes, one off payments, upgrades/downgrades, complaints, cancellations or experience in Technical support handling general customer faults covering areas such as no connection, intermittent connection, Wi Fi Issues, router issues within Broadband Fibre to The Premise (FTTP) and Fixed Wireless Access (FWA). * Serving customers through Voice & email * High attention to detail and accuracy. * Resilience, adaptability, and a team-player attitude * Ability to multitask in using different systems * Organized and Self-Motivated. * Ability to use initiative to problem solve in a calm and logical way. * Knowledge & experience on Routers and wireless systems. What’s in it for you: * Medical Insurance & Group Life Cover * Free Breakfast Mondays! * Supportive team culture where people are driven, dependable, and collaborative. At Huntswood, it’s not just about what we do – it’s the way we do it. If you're reliable, passionate, and ready to make a difference, we want to hear from you!