Premium Ad Tourism/Hospitality - Other Tourism/Hospitality Western Cape FULL TIME Job Summary Purpose of the Role To lead and manage the housekeeping department to consistently deliver five-star cleanliness, presentation, and service standards while ensuring operational efficiency, team performance, and guest satisfaction.   Key Responsibilities Include but Are Not Limited To * Overseeing daily housekeeping operations across guest rooms and public areas * Ensuring all rooms meet readiness and five-star presentation standards in line with check-in requirements * Coordinating closely with Front Office and Maintenance regarding priorities and special requests * Leading, training, and performance managing the housekeeping team to achieve consistent service excellence * Managing staff rosters to ensure effective coverage and productivity * Conducting regular room and public area inspections to uphold quality standards * Ensuring compliance with health, safety, hygiene, and brand requirements * Maintaining SOPs, checklists, and quality control systems * Managing linen, amenities, cleaning supplies, and equipment * Controlling departmental costs in line with approved budgets * Overseeing laundry operations and linen lifecycle management * Identifying and reporting maintenance issues to minimise room downtime * Safeguarding hotel assets through correct procedures and staff training * Implementing sustainable and environmentally responsible housekeeping practices * Monitoring chemical, water, and energy usage * Maintaining accurate records, logs, and reports * Preparing weekly and monthly housekeeping reports * Supporting management with planning, forecasting, and budgeting input Criteria * Degree or Diploma in Hotel Management or similar * Minimum of 8–10 years’ housekeeping experience, including at least 2–3 years in a similar senior role within a five-star environment * Computer literate with experience on OPERA Cloud or similar systems * Strong operational and technical housekeeping knowledge * High level of proficiency in English and Afrikaans Helderberg Personnel Recruiter