Employer: SHR Duties: - Client Liaison, and client relationship management - Handle sales enquiries and leads on the CRM System - Guiding clients through: * Services offered * Pricing, and * Additional options (insurance, storage, packing) - View client’s household goods if required - Prepare the costing for quotation - Follow up on quotation - Monthly sales reports on follow ups - Open files for secured moves - Filing and maintaining accurate client records - Handle tender requests - Administration: * Email correspondence * Telephone correspondence * Supporting management with ad-hoc administrative tasks - Claims handling: * Submission and tracking of insurance claims, ensuring all necessary documentation is complete and accurate - Marketing cold calls and field sales: * Report to Head Office monthly - Injury on duty registration and administration - Managing various different excel databases (Bordereaux and claims tracker)