Job Title: Customer service representative Location: Remote from South Africa 🌍 Position Type: Full-time Salary: $1,500 USD/month💸 Working hours:  ​​​​​​Our business hours are 7am-7:30pm Monday-Friday and 8-3pm Saturdays US Central Time. Candidates would be asked to work within those hours.🕘 About the Company We are an industry leader in pest control services, dedicated to providing effective and eco-friendly solutions for residential and commercial clients. With a strong commitment to customer satisfaction, professionalism, and innovation, we aim to create safer, healthier environments for all. Position Summary The Customer Service position plays a critical role in delivering an exceptional customer experience while supporting sales growth, retention, routing efficiency, and operational excellence. This position requires a deep understanding of our pest control services and strong customer communication skills🚀 Responsibilitites * Responds to a high volume of incoming calls, emails, and online inquiries and provides solutions to complex issues in a timely and professional manner. * Answers billing, account-related, and service questions while scheduling services accurately. * Performs follow-up with customers via phone, text, and email to ensure needs are met. * Assists with responding to Technician Chat messages and Account Alerts. * Upsells add-on services to both new and existing customers. * Continuously pursues pest and rodent knowledge to better serve customers and support sales conversations. * Schedules services and maintains and organizes routes to achieve the lowest possible drive time and optimal drive scores. * Coordinates with fellow team mates to balance workloads and provide cross-coverage. * Assists with maintaining accurate customer data across systems. * Manages bi-weekly collections by contacting customers with outstanding balances via phone, email, and text. * Performs a variety of additional tasks as assigned to support team success and operational efficiency. Key Requirements * Excellent English proficiency; C1 level preferred 🌟. * Minimum typing speed of 40 WPM for efficient communication. * Familiarity with CRM tools and customer management software. * Proven experience in customer service roles with a sales component, preferably for USA-based companies. * Strong organizational, communication, and problem-solving skills 🗣️💼. * A proactive, self-motivated approach with a passion for helping clients and achieving results 💪. Are you ready to take charge of the sales process and build lasting client relationships?  (Please remember to have ready your video introduction so we can speed up the process!)