Employer: ATM.SA Customer Service Agent (Bilingual: Native Dutch & English) Location: Cape Town, South Africa (Hybrid: in-office & work-from-home schedule to be confirmed) Ready for take-off? Are you energetic, customer-focused, and passionate about travel? Join our European airline client as a Customer Service Agent and become a travel troubleshooter for passengers across the globe!   What you’ll do: As the voice and ears of our airline client, you will: * Assist passengers via phone with bookings, flights, luggage, upgrades, loyalty programs, and special requests. * Provide fast, accurate solutions and go the extra mile to exceed passenger expectations. * Continuously develop your skills through cross-training in multiple departments and products.   Your onboarding: * Paid 8-week training at our Cape Town office (14 Long Street). * Learn everything about the airline’s reservation and CRM systems. * Full-time availability required during training (40 hours/week). * Post-training support from colleagues and ongoing development opportunities. * Hybrid work schedule (in-office and work-from-home) to be confirmed after onboarding.