Employer: Hoek's Toyota Aftersales & Workshop Manager - Hoek's Toyota Swellendam Hoek’s Toyota is seeking a dynamic and experienced Aftersales & Workshop Manager to oversee the daily operations of our Service Centre. The successful candidate will be responsible for managing workshop and part sales performance, leading a team of motor technicians and service staff, ensuring high-quality services and repairs, maintaining strong client relationships, and ensuring compliance with Toyota standards Workshop Operations - Coordinate and monitor daily workshop activities to ensure efficient workflow. - Conduct daily operational meetings and provide updates on client matters, warranty claims, stock levels, and departmental performance. - Ensure workshop booking systems and processes are followed to maintain effective workflow. - Review and sign off job cards to ensure accuracy and completeness. Operational Performance - Drive performance to achieve Service Centre targets, including parts and accessory sales. - Ensure service booking systems are followed to maintain efficient workshop workflow. - Lead daily team meetings, resolve challenges, and support staff to achieve departmental objectives. - Approve major repair quotations and ensure accurate cost assessments. - Monitor stock levels, parts usage, and outstanding accounts. Team Leadership - Manage and support Motor Technicians and Service Advisors. - Assign and prioritize daily tasks to ensure productivity and service targets are achieved. - Provide performance feedback, training support, and manage staff attendance, leave, and overtime. Warranty administration - Manage and submit warranty claims accurately and on time. - Ensure correct documentation and compliance with Toyota warranty standards. - Follow up on pending claims and address errors to prevent rejections. Customer Service - Build and maintain strong relationships with key clients. - Address customer enquiries, technical queries, and resolve complaints effectively. - Ensure clear communication between clients and the workshop team. Administration - Ensure reports for Hoek’s Toyota and Head Office are submitted on time. - Maintain accurate records and ensure compliance with dealership procedures.