Employer: Dr. Yolanda Steyn Inc. ·       Manage patient registration, appointments, and discharge processes. ·       Maintain accurate patient records in compliance with POPIA. ·       Handle patient queries, complaints, and communication with empathy and professionalism. ·       Process billing, medical aid claims, and payments. ·       Monitor outstanding accounts and implement debt recovery procedures. ·       Assist with budgeting, expense tracking, and financial reporting. ·       Ensure adherence to HPCSA, OHSC, and SAPC standards. ·       Implement and monitor practice policies (confidentiality, infection control, emergency procedures). ·       Conduct routine compliance checks and prepare documentation for audits. ·       Oversee reception and front-office functions. ·       Coordinate staff schedules, leave records, and HR administration. ·       Liaise with suppliers and manage procurement of medical and office supplies. ·       Co-ordinate with locum doctors to fill the weekly schedule. ·       Act as the first point of contact for patients, families, and external stakeholders. ·       Support doctors and nurses with administrative tasks. ·       Maintain professional relationships with medical aid providers and regulators.