About this role
Employer: Dr. Yolanda Steyn Inc.
· Manage patient registration, appointments, and discharge processes.
· Maintain accurate patient records in compliance with POPIA.
· Handle patient queries, complaints, and communication with empathy and professionalism.
· Process billing, medical aid claims, and payments.
· Monitor outstanding accounts and implement debt recovery procedures.
· Assist with budgeting, expense tracking, and financial reporting.
· Ensure adherence to HPCSA, OHSC, and SAPC standards.
· Implement and monitor practice policies (confidentiality, infection control, emergency procedures).
· Conduct routine compliance checks and prepare documentation for audits.
· Oversee reception and front-office functions.
· Coordinate staff schedules, leave records, and HR administration.
· Liaise with suppliers and manage procurement of medical and office supplies.
· Co-ordinate with locum doctors to fill the weekly schedule.
· Act as the first point of contact for patients, families, and external stakeholders.
· Support doctors and nurses with administrative tasks.
· Maintain professional relationships with medical aid providers and regulators.