Employer: Motus Corporation The successful candidate will be responsible to plan, manage and monitor the implementation of pre-owned vehicle sales activities and processes in order to enhance service delivery and maximise profits Specific Role Responsibilities • Implement and manage end-to-end processes. • Define standard operating procedures (SOP's). • Monitor and report on progress against operational plan and make adjustment where required. • Resolve problems with the necessary discretion and guidelines. • Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. • Contribute to the development of the appropriate strategy and set target within area of accountability. • Manage operational risk and risk mitigation initiatives. • Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others. • Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards. • Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals. • Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies. • Educate customers on products and services, ensuring acquisition and retention of customers thereby improving sales, revenue and customer base. • Establish and sustain business and OEM/Importer relationships. • Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved. • Plan and manage financial activities in line with approved policies, processes and procedures. • Manage, monitor and report on budget variances and provide solutions. • Maximise rebates and ensure payments from OEM/Importer. • Ensure that the assets, resources and equipment are managed in a manner that enhances cost-effective utilisation. • Plan, manage and monitor processes to ensure customer service excellence. • Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. • Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery. • Manage CRM processes and procedures Qualifications and Experience • Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably • Over 5 years’ experience in the motor sales industry • 3 years supervisory experience with a proven track record of managing a floor of 20-30 units Skills and Personal Attributes • Business and Operations Management • Apply selling techniques for parts • Conflict Management • Customer Service • Developing Sales • Fleet Sales Management • Functional Policies and Procedures • Governance, Ethics and Values