Contract
Team leader: Community Banking
Bloemfontein, Free State
unknown
About this role
Employer: Lesaka Technologies
Key Performance Areas
* Accountable for the team in the EasyPay Everywhere Branches.
* Builds and develops resources and environment to enable the team to achieve desired objectives.
* Manage and Supports Sales and Service consultants
* Responsible for the facilitation of the team’s outcome.
* Target Setting and responsible for staff achieving of Targets
Customer
* Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
* Ensure that the team takes ownership of every demand and provides customers with immediate responses.
* Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.
People
* Manages staff leave, hours of work, overtime and movement of staff to proactively source new business.
* Coaches upskills and support staff to achieve their individual and collective sales targets.
* Put proactive sales plans and ensure that plans are clearly defined, and the team is aligned and ensure swift execution and measure the output.
Finance
* Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
* Ensure that the team produces the required financial outcomes by achieving the set sales targets. (EPE enrolments and Activations)
* Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branches
Process, Risk, Regulatory & Compliance
* Ensure that the sales team adheres to the processes and procedures.
* Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
* Ensure full compliance of all new business at origination.
Qualifications
* National Diploma/NQF level 6 qualification in Business Studies or equivalent.
Experience
* 5 / 7 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
* Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook
The successful applicant must
* Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
* Knowledge of banking services and what is being offered in the market.
* Business acumen and business management skills