Employer: Huntswood Deliver a White‑Glove, Concierge‑Level Experience Are you passionate about delivering exceptional service and creating effortless customer experiences? Join our team as a Premium Member Support Specialist, where you’ll be the trusted point of contact for high‑value members and handle their needs with precision, warmth, and professionalism. What you’ll be doing: + Provide elite, hands‑on member assistance to members, supporting benefit inquiries, claim status checks, eligibility questions, and healthcare navigation. + Manage inbound and outbound calls, plus follow‑up support, ensuring every interaction is seamless and memorable. + Partner with clinical, claims, and provider relations teams to resolve complex issues efficiently. + Serve as the dedicated contact for escalated or high‑priority cases, guaranteeing timely and clear communication. + Uphold all compliance and privacy standards across interactions. + Communicate confidently and clearly across phone, email, and internal systems with accuracy, empathy, and a service-first tone. + Deliver a fast, frictionless, concierge-style experience that builds trust and strengthens long-term client relationships What we’re looking for: + Minimum 1 year customer service experience - USA campaign experience is imperative + Experience in a Financial Service Environment / Health Care + A service superstar who loves solving problems and making people feel valued + Calm, confident, and professional under pressure + Detail‑oriented with excellent communication skills Salary Range and Work Times: To be discussed at the interview stage What We Offer + A dynamic, supportive environment + Opportunities to grow with a premium service team + Performance based incentives + Tenure recognition bonuses + Attendance based bonus + Breakfast every Monday + Employer funded medical insurance Core Behavior Huntswood’s employees are described as dependable, driven and collaborative.  The job holder should align to our 6 Fundamental Values: + Bring Your “A” Game + Strive For Greater + Enable and empower all employees + Do the right thing + Own it + Deliver unbelievable service *"It's not just about what we do, but the way we do it. And it's our values that make us special."*  NB:  All appointments are subject to the positive outcome of pre-employment verification checks