Employer: Empact Group The Main Purpose of the job The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include managing operational costs, providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas. Education and Experience Minimum 3 years’ cleaning experience in the hospitality sector People management experience Computer literate Valid driver’s license with own vehicle Knowledge, Skills and Competencies Knowledge of the Hospitality cleaning sector Knowledge of South African and industry-specific laws Knowledge of MS Office; specifically Excel and Word Knowledge of HSE Proactive approach and attention to detail Professional Very good customer service skills Very good management skills Excellent communication skills Ability to manage and ensure cost remain within the budget and promote costs saving where achievable Ability to draft, extract and analyse reports Excellent interpersonal and leadership skills Sound administration skills Ability to adapt to a changing environment and prioritise effectively Ability to work flexible hours when required Key areas of responsibility Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Client’s and business’ requirements Efficient SLA management and proactively engage with clients to build long-term, profitable relationships Effective and efficient people management ensuring a high performing team Manage environmental safety in line with the client and business strategy