Permanent
Internal Sales Account Manager - IT - Telecommunications
Unknown, Unknown
unknown
About this role
Employer: Ntice Search
Our client, an ISP specializing in INTERNET, VOICE, and HOSTING solutions, is seeking a permanent Internal Sales Account Manager in Umhlanga, Durban.
Reporting to: Directors
Department: Sales
Location: Office-based, some remote work possible
Hours: 08:00 – 17:00, full-time
Contacts: Internal (Team members, Directors, Sales Operations, Projects), External (Clients, Vendors)
Purpose:
The Internal Sales Account Manager is a results-driven in-house role responsible for managing existing clients and channel partner relationships, driving sales growth, and ensuring customer satisfaction through proactive account management. The ideal candidate has strong communication skills, a proven sales track record, and the ability to identify opportunities with existing and new clients. Strong administrative skills are essential.
What We Offer:
* Competitive salary with performance incentives
* Career growth and professional development
* Supportive team environment with ongoing training
* Exposure to diverse clients and industries
* Company benefits
Key Responsibilities:
* Manage and grow a portfolio of accounts and channel partners; primary contact for sales and enquiries
* Identify, qualify, and execute upsell/cross-sell opportunities (bandwidth, VoIP, SIP trunks, hosting, domains, SSL, email, etc.)
* Drive resolution of customer queries, coordinating with relevant departments
* Prepare and follow up on quotations, service orders, renewals, and contracts
* Provide performance feedback and track opportunities via CRM
* Maintain strong relationships with stakeholders, schedule check-ins, and ensure clear communication
* Drive customer retention via contract renewals, service reviews, and satisfaction tracking
* Manage inbound leads, account-based opportunities, and follow-ups
* Support channel partners with product information, pricing, and promotions
* Ensure adherence to internal processes and commercial policies
* Maintain customer master data, contact lists, price files, and documentation
* Manage customer onboarding, including RICA documentation where applicable
* Assist with billing queries, including disputes and credit notes
* Conduct service review meetings and document outcomes
* Primarily an in-house role; face-to-face client meetings minimal
Beneficial Skills:
* 3+ years in sales, account management, or customer success
* Strong negotiation and communication skills
* Ability to build trust and rapport with clients
* Proficiency in CRM and Microsoft Office
* Goal-oriented, self-motivated, and independent
* Excellent administrative and communication skills
Position Requirements / Knowledge & Skills:
* Knowledge of IT products, services, licensing, and technologies, with focus on company offerings
* Understanding of commercial sales terms (margin, gross profit, revenue, cost of sales, discounting, etc.)
* Experience across the sales lifecycle
* Understanding customer sales dynamics and sales methodologies
* Proven success in client relationship development
* Commitment to excellent customer service
* Proficiency in Excel, Word, and Outlook
* Understanding of Internet Access Services and VoIP Telephony
* Strong negotiation, logistics, budgeting, and contract management skills
* Attention to detail and accuracy
* Excellent English verbal and written communication
* Ability to manage time, multitask, and meet deadlines independently
* High energy, self-motivated, target-driven, and adaptable
* Ability to work in a structured team and engage meaningfully with management, staff, providers, and clients