Employer: Ntice Search Our client, an ISP specializing in INTERNET, VOICE, and HOSTING solutions, is seeking a permanent Internal Sales Account Manager in Umhlanga, Durban. Reporting to: Directors Department: Sales Location: Office-based, some remote work possible Hours: 08:00 – 17:00, full-time Contacts: Internal (Team members, Directors, Sales Operations, Projects), External (Clients, Vendors) Purpose: The Internal Sales Account Manager is a results-driven in-house role responsible for managing existing clients and channel partner relationships, driving sales growth, and ensuring customer satisfaction through proactive account management. The ideal candidate has strong communication skills, a proven sales track record, and the ability to identify opportunities with existing and new clients. Strong administrative skills are essential. What We Offer: * Competitive salary with performance incentives * Career growth and professional development * Supportive team environment with ongoing training * Exposure to diverse clients and industries * Company benefits Key Responsibilities: * Manage and grow a portfolio of accounts and channel partners; primary contact for sales and enquiries * Identify, qualify, and execute upsell/cross-sell opportunities (bandwidth, VoIP, SIP trunks, hosting, domains, SSL, email, etc.) * Drive resolution of customer queries, coordinating with relevant departments * Prepare and follow up on quotations, service orders, renewals, and contracts * Provide performance feedback and track opportunities via CRM * Maintain strong relationships with stakeholders, schedule check-ins, and ensure clear communication * Drive customer retention via contract renewals, service reviews, and satisfaction tracking * Manage inbound leads, account-based opportunities, and follow-ups * Support channel partners with product information, pricing, and promotions * Ensure adherence to internal processes and commercial policies * Maintain customer master data, contact lists, price files, and documentation * Manage customer onboarding, including RICA documentation where applicable * Assist with billing queries, including disputes and credit notes * Conduct service review meetings and document outcomes * Primarily an in-house role; face-to-face client meetings minimal Beneficial Skills: * 3+ years in sales, account management, or customer success * Strong negotiation and communication skills * Ability to build trust and rapport with clients * Proficiency in CRM and Microsoft Office * Goal-oriented, self-motivated, and independent * Excellent administrative and communication skills Position Requirements / Knowledge & Skills: * Knowledge of IT products, services, licensing, and technologies, with focus on company offerings * Understanding of commercial sales terms (margin, gross profit, revenue, cost of sales, discounting, etc.) * Experience across the sales lifecycle * Understanding customer sales dynamics and sales methodologies * Proven success in client relationship development * Commitment to excellent customer service * Proficiency in Excel, Word, and Outlook * Understanding of Internet Access Services and VoIP Telephony * Strong negotiation, logistics, budgeting, and contract management skills * Attention to detail and accuracy * Excellent English verbal and written communication * Ability to manage time, multitask, and meet deadlines independently * High energy, self-motivated, target-driven, and adaptable * Ability to work in a structured team and engage meaningfully with management, staff, providers, and clients